Refund policy

Return and Refund Policy

Last updated: November 3, 2026

At Cocoon, we want you to sleep easy, and that starts with a risk-free purchase. That's why we give you 100 nights to try your bedding at home. If it's not right for you, you can return it, exchange it or get a refund.

1. 100-night trial

You have 100 nights from the date you receive your order to try your product in the comfort of your home.

You don't need to keep the product in its original packaging: we know you have to sleep on it to know if it's right for you. Products that have been tried are therefore accepted.

2. Return conditions

To be eligible for a return, the product must:

  • have been purchased on our official website;
  • be returned within the 100-night period;
  • be clean and in good condition, with no damage caused by misuse, an accident or failure to follow the care instructions.

The original packaging is not required, but we ask that you protect the product well so it is not damaged in transit.

No restocking fees apply.

3. How to make a return

  1. Write to us at support@trycocoon-quebec.com with your order number and the reason for your return.
  2. Our team will reply with the return address and the instructions to follow.
  3. Pack the product carefully and ship it to the address provided.

We recommend using a shipping service with a tracking number. Cocoon cannot be held responsible for a lost return package without proof of shipment.

Important: returns sent without first contacting our customer service team may not be processed.

4. Return shipping costs

Return shipping costs are paid by the customer.

Since shipping on your original order was free, no shipping costs are deducted from your refund.

5. Refunds

Once your return has been received and inspected, we will send you a confirmation by email. You can then choose:

  • a refund to your original payment method;
  • store credit of the same value, to use on our website.

Refunds are processed within 5 to 10 business days of receiving your return. Depending on your financial institution, it may take a little longer for the amount to appear on your statement.

The refunded amount is the price actually paid for the product, including applicable taxes and taking into account any promotion or discount code used at the time of purchase.

6. Exchanges

Would you like a different size or colour? Exchanges are available throughout the 100-night period.

To make an exchange, write to us at support@trycocoon-quebec.com with your order number and the product you would like. You pay the return shipping for the original product, and the new product is shipped to you for free. If the new product has a different price, we will refund or charge you the difference.

7. Cancelling an order

You can cancel your order as long as it has not shipped. Write to us as soon as possible at support@trycocoon-quebec.com with your order number. If the order has not left yet, we will cancel it and give you a full refund.

Once the order has shipped, it can no longer be cancelled, but you can return it under the terms of our 100-night trial.

8. Damaged, defective or incorrect product

If your product arrives damaged, has a defect or does not match your order, let us know within 5 days of delivery at support@trycocoon-quebec.com, including:

  • your order number;
  • a description of the problem;
  • photos of the product and, if possible, the packaging.

After checking, we will send you a replacement product or issue a refund, at no cost to you.

9. Lost or missing package

If your package shows as delivered but you haven't received it, or if it appears to be lost in transit, contact us at support@trycocoon-quebec.com. Before writing to us, we suggest checking with your neighbours, your building concierge or any safe place where the courier may have left the package.

We may ask you for certain proof or information (for example, a written confirmation that the package was not received) so we can investigate with the carrier. Once the investigation is complete, we will send you a new order at no extra cost.

10. Legal warranty

This policy is in addition to your rights under Quebec's Consumer Protection Act and does not limit them in any way. Under this Act, any goods sold must be fit for the purpose for which they are normally used for a reasonable length of time, given their price and the conditions of use. This legal warranty applies regardless of the 100-night trial period.

11. Contact us

For any question about a return, an exchange or a refund, our team is here to help:

Cocoon
Email: support@trycocoon-quebec.com